Frequently Asked Questions
What is personalization?
Personalization is an added feature where you are able to have your name monochromed on the product.
Are there any additional charges for personalization?
Only the Eskey keyrings and Canvas collections come with complimentary personalization. All other products which can be personalized will have additional charges of SGD15.00 per personalization.
What and how many characters are allowed?
Alphabets A-Z, numbers 0-9 and symbols ,.-‘& of up to 10 characters are allowed. A ‘space’ is considered as a character as well. All characters will be in uppercase letters.
Where on the product will the personalization be located?
The location of personalization varies with each product. Please refer to the image thumbnails on the respective product page for reference.
I’ve placed my order. Where can I get a reference of what I have personalized on my item?
Kindly logon to your account at www.sometime.asia. The personalization details are available in your order history.
Can I exchange or return the product after personalization?
Personalized products are final and cannot be returned, exchanged or refunded. Should you require further clarification, please drop us an email at firstname.lastname@example.org
TIPS & STEPS TO PURCHASE OUR PRODUCTS
1) Can I pre-book or reserve the bag before the launch?
Unfortunately, our bags are not available for pre-book or reservation prior to their launches. Sorry! ☹
TIP #1 - Create an account with us before the launch, complete with your details (esp. the delivery address). It will speed up your checkout process.
2) Do you ship internationally?
Yes, we do! ☺ Please refer to the Delivery & Payment page for more information on the delivery fees and estimated delivery period.
TIP #2 - Decide on which bag(s) and color(s) you would like to purchase beforehand to avoid wasting time during launch.
1) How do I purchase your bag(s)?
Kindly follow the simple steps below:
- Logon to www.sometime.asia
- Go to the product page that you are interested in.
- Click on the ‘ADD TO CART’ button.
- Click on the ‘VIEW CART’ button.
- Proceed with simple registration and complete your payment.
2) How do I make payment?
•PayPal - Accepts American Express, Visa or MasterCard issued by any bank worldwide. Kindly take note that PayPal may charge a one-off processing fee upon confirming your credit/debit card for the first time.
3) Why is the bag sold out although I have managed to Add To Cart?
We are sorry if you were unable to complete your order. Adding a product to your shopping cart does not guarantee your purchase until you have completed the checkout process.
Our system has a 5-MINUTE RESERVATION function. Customers who manage to reach the Checkout page first, will get to reserve the products for 5 minutes in order to make payment. If they failed to make payment, the products will be made available for purchase again on the website.
TIP #3 (as shared by our fans) - If you encountered ‘Sold Out’ upon checkout during launch, refresh now and again in case some of the products are made available due to payment failure by other customers.
4) Why is my order status ‘Unfulfilled’?
The ‘Unfulfilled’ status indicates that your order has yet to be sent out.
Once your order is sent out, you will receive an email with the tracking number and your order status will be changed to ‘Fulfilled’.
5) Can I amend my shipping address/method for my confirmed order?
If you realized that your shipping address/method is inaccurate, kindly email us the following details and we will try to amend your order accordingly:
Shipping Method: FedEx
Note that our warehouse moves really fast to ship your orders as soon as they are confirmed. For ready stock items, we only have a window of 2 hours in order to amend your order. As for Pre-Ordered items, our Customer Service Representatives will notify you accordingly if any amendment is still possible.
1) I’m so disappointed. Why are your bags always sold out?
We are really sorry about this ☹ Our bags are semi-handmade in predetermined units. And due to high demand from our beloved customers, our bags are often sold out within a short period of time after the launches.
We thank you for your overwhelming support and hope that you will get to own our bags during future launches. Please subscribe to our newsletter and follow us on Facebook and Instagram to get notified on every of our product launches before anyone else.
2) Will the sold out bags be available for Pre-Order?
We can usually take Pre-Orders when the next batch is already under production or at least in queue. This can only be decided on case-by-case basis.
3) Will the sold out bags be restocked?
Our bags are semi-handmade in predetermined units. We may cease production when the agreed limit of quantity is achieved.
4) I have made payment weeks ago but I have not received my order.
Kindly check whether you have made payment for a ready-stock item or pre-order item.
For ready-stock items, we aim to dispatch all orders within 48 hours on Monday to Friday (except on Singapore public holiday).
For pre-order items, you will only receive the order based on the estimated duration stated on our website (upon your purchase). We appreciate your patience as our bags are semi-handmade and require ample time to carefully make. Thank you for your kind understanding ☺
5) Can I self-collect my order?
Unfortunately, the self-collect method is currently unavailable in your country.
6) Oh No! The item I received is faulty.
Terribly sorry about this! We provide returns and exchanges of product purchased due to manufacturing defect or product being out of expectation, within 10 days from the date product is received. Please refer to our return policy HERE for more information.
Learn about our terms and policies here.